Error message when trying to link images to Stampboards

plsllvn · **Posted:** Tue Aug 16, 2011 09:03:33 am

Anyone getting this error message when trying to add the img code to a post, sorry I don't have any screen capture software installed?

Error message below shows in red
"It was not possible to determine the dimensions of the image."

Thanks
Paul

Brummie · **Posted:** Tue Aug 16, 2011 09:18:55 am

Could your image be too big?

plsllvn · **Posted:** Tue Aug 16, 2011 09:29:40 am

Brummie wrote:

Could your image be too big?

Brummie

I have been scanning and posting images the same way for some time now without any problems and have even tried to reduced the size of the images in Photobucket but still I get the same error message.

I have been able to post some images of stamps today but some I can not, all scanned at 1200 dpi.

Paul

Brummie · **Posted:** Tue Aug 16, 2011 09:37:05 am

Sorry! That's all I can think of but maybe somebody will come along with a solution

muruk · **Posted:** Tue Aug 16, 2011 10:04:41 am

I've had this happen a couple of times.

Once I identified the problem as typing one of the image filename characters in the wrong case ... I typed "Stamp" instead of "stamp". I was manually entering multiple images by pasting one then amending the filenames for the others.

On the other occasions I couldn't identify a cause, but loading the same image onto photobucket with a new filename worked. Must have been a temporary glitch of some sort.

plsllvn · **Posted:** Wed Aug 17, 2011 00:58:15 am

Another day,the same problem :roll:

Googled the error message and it appears to be a software/server problem.

A search on the website phpbb , shows numerous of instances of this bug.

http://www.phpbb.com/search/?q=It+was+n ... +the+image

Maybe someone can help figure out the problem?

Thanks
Paul

GlenStephens · **Posted:** Wed Aug 17, 2011 01:13:28 am

Paul - no-one seems to be having the issue, so it is something you are doing wrong your end it seems. :?:

For instance if you post a web url and hit [IMG] button and not [URL] button you get that message, I do it now and again when day dreaming. :mrgreen:

"It was not possible to determine the dimensions of the image."

Or if I nick an image off google at times I get that - not sure why.

The 800 x 600 is the size we want ALL members to set as default: IGNORE their "recommended" size -

Do NOT use their largest 1024 x 768 "Recommended" size, as that is TOO large for our page, and our software now "chokes" them, and refuses to load them up. Tick the 800 x 600 option shown below. (Most important) The other sizes including Message board are too small.

[centre]

[/centre

In the upload screen there are options for uploading from your computer or from the Internet:

When the image is loaded you have a number of options - make sure you use the IMG code option

The image is now in a format ready to load onto Stampboards. All you need to do is cut and paste the IMG code link and paste it into your Stampboards post box.

plsllvn · **Posted:** Wed Aug 17, 2011 01:24:54 am

Testing

plsllvn · **Posted:** Wed Aug 17, 2011 01:32:59 am

That's weird,I was able to post the image above here but I can not post it ( and get the same error message) when I try to post to another thread.

viewtopic.php?f=33&t=19931.

Glen,all of my settings are as you say they should be.

Thanks
Paul

GlenStephens · **Posted:** Wed Aug 17, 2011 01:47:11 am

Posts no issues for me -- sometimes it works. just to do a new photobucket link. No idea why.

http://www.stampboards.com/viewtopic.php?f=33&t=19931&p=2182583&e=2182583

norvic · **Posted:** Wed Aug 17, 2011 01:48:27 am

plsllvn wrote:

Anyone getting this error message when trying to add the img code to a post, sorry I don't have any screen capture software installed?

Error message below shows in red
"It was not possible to determine the dimensions of the image."

Thanks
Paul

This message displays if the board software cannot find the image, or if the file type is not an image file type.

For instance if you type xyzfileimagejpg or xyzfileimage.pjg or xyzfileimage.fig or if you just get the name or path wrong.

The fault is always with the poster. flickr images for example, there is no point in posting the page URL, you have to go deep and get the URL of the file, through looking at 'see all sizes'. If in doubt, paste the same image URL into a new browser window or tab. If it doesn't load, then SB software won't be able to find it either, and therefore won't be able to work out the dimensions.

It's not that the image is too large, it's just that the software can't work out what size it is - just as the message says.

GlenStephens · **Posted:** Wed Aug 17, 2011 01:58:33 am

Ian - it was odd -

http://i731.photobucket.com/albums/ww315/plsllvn/1509.jpg

This link 3 posts up works on THIS thread OK, but indeed does NOT work on the Vic cancels thread. The error message comes up there!

So the software "saw" it here, but not there. Never seen that before!

norvic · **Posted:** Wed Aug 17, 2011 02:06:02 am

GlenStephens wrote:

Ian - it was odd -

http://i731.photobucket.com/albums/ww315/plsllvn/1509.jpg

This link 3 posts up works on THIS thread OK, but indeed does NOT work on the Vic cancels thread. The error message comes up there!

So the software "saw" it here, but not there. Never seen that before!

Oh

I can only go by my own experience (having had that error message several times for the reasons I stated) - so I don't know. You'll have to ask your techie!

plsllvn · **Posted:** Wed Aug 17, 2011 02:07:05 am

GlenStephens wrote:

Ian - it was odd -

http://i731.photobucket.com/albums/ww315/plsllvn/1509.jpg

This link 3 posts up works on THIS thread OK, but indeed does NOT work on the Vic cancels thread. The error message comes up there!

So the software "saw" it here, but not there. Never seen that before!

Glen
What a relief you were able to get the same error message,I have been trying to fix this problem on my end and was about to yell at my dog,again :lol:

Paul

GlenStephens · **Posted:** Wed Aug 17, 2011 02:11:10 am

Yes never struck it before .. pretty odd.

Yobo · **Posted:** Wed Aug 17, 2011 07:13:21 am

I got the same error message when I did a google search for images, and instead of clicking on the image I wanted to upload, just right-clicked and copied the url.

But when I clicked on the image and entered the webpage where it was located, and copied that url, there was no problem with the image being shown on stampboards.

The difference seemed to be that in the first scenario, I got a temporary google-created url (or something like that), but when I clicked on the image and went to the webpage where the image was located, I got the correct url.

Don't know it this has any relevance for this particular case, but thought I should mention it anyhow.

robertlyon777 · **Posted:** Wed Aug 17, 2011 08:53:57 am

I had this problem once too.

I sometimes link in images from a webserver I have access to at work and then one day I got the "It was not possible to determine the dimensions of the image" error when try to add an image here.

In my case it was due to the server I was trying to link an image from had just had linux's mod_security added to it and that was causing this board from reading the info it needed.

I got the directory that I store images in removed from the mod_security checking and things worked again.

I know this isn't probably the reason that people in this thread are experiencing but may come in handy for others trying to diagnose their "It was not possible to determine the dimensions of the image" problems

GlenStephens · **Posted:** Wed Aug 17, 2011 09:40:56 am

Yobo - yes google do that to stop THEM being the hosts globally of images nicked from there.

If you look for images of 5/- Harbour Bridges you get this page with 100s of them -

http://www.google.com.au/search?q=1932+ ... 92&bih=485

And all the images there start with -

http://t2.gstatic.com/images?q=tbn:ANd9GcShRHCGMpTHtYaIJtLHwtw6hpXW3LrPmali6HtYXbUEl7J7HakcrQ

But click on the image, and you get the REAL url.

plsllvn · **Posted:** Tue Aug 23, 2011 10:02:01 am

GlenStephens wrote:

Yes never struck it before .. pretty odd.

Just got a response from the folks at Photobucket and have tried some of their suggestions.

Misc images below

Thanks
Paul

Brummie · **Posted:** Tue Aug 23, 2011 10:06:19 am

What were their suggestions Paul?

plsllvn · **Posted:** Tue Aug 23, 2011 10:22:11 am

Brummie wrote:

What were their suggestions Paul?

Brummie
Here is the response from their help desk,I updated the software recommendations and cleared the cache and cookies and have been able to post images without getting that error message,I am using Google Chrome for a browser.

Paul

Quote:

Thanks for contacting us. That is an odd error and not a Photobucket error. You may want to contact the forum to see what was updated as this is a new issue to you. You might also consider Google searching the error you are getting to investigate further. The best we can suggest is the following however the issue may not lie with Photobucket because the error you are reporting is prompted by the forum you are posting to.

We recommend that you use one of the most recent web browsers. This will allow you to utilize all of our site's current features and functions. It is best to use more than one browser to ensure the issue does not lie with the particular browser or a setting in that browser that you are currently using.
Note - We do not support beta browsers.

Internet Explorer - http://windows.microsoft.com/en-US/inte ... ts/ie/home
Mozilla Firefox - http://www.mozilla.com/en-US/firefox/fx/
Google Chrome - http://www.google.com/chrome/intl/en/ma ... brand=CHKZ

Lets start troubleshooting with the basics.

Clear out your browser's cache and cookies:

http://support.photobucket.com/app/answ ... ar%20cache
http://support.photobucket.com/app/answ ... /kw/cookie

Then lets make sure you have the most current versions of Flash and Java :

http://www.adobe.com/products/flashplayer
http://www.java.com/en/download/index.jsp

Also, you can check to see if Javascript is enabled (Javascript is different from Java):

http://support.photobucket.com/app/answ ... javascript

Thanks!
Photobucket Support


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