A reader has drawn my attention to revised T&Cs for the under £200 swap scheme effective 14 July and downloadable here.
https://www.royalmail.com/sites/royalmail.com/files/2022-07/ ... y-2022.pdf
As far as I can see the only significant changes are to paras:
5.3 We reserve the right to decline an order where your swap out form or the accompanying non- barcoded stamps are: (i) incomplete; (ii) inaccurate; (iii) fraudulent; (iv) counterfeit (including ‘washed’ stamps); (v) not in compliance with these terms or the guidance specified in Clause 5.1; (vi) deficient in some other manner; or (vii) submitted to exploit the swap out scheme for profit
(or where we have a reasonable suspicion of any of the foregoing circumstances specified in (i) – (vii)).
5.5. If your swap out form and/or non-barcoded stamps are lost in transit to us when using Special Delivery Guaranteed we will not consider any claim for loss unless you provide a certificate of posting and the tracking number of the item (we therefore recommend that you keep the necessary records). The foregoing sentence does not apply to swaps outs sent using the Freepost service if you are sending a standard swap out form for stamps with a postage value of £200 or less.
This is now ambiguous!
23. Non-barcoded stamps will only be replaced by barcoded stamps and will not be exchanged for cash.
We will replace non-barcoded stamps eligible for swap out with the corresponding barcoded stamps (for example a 2nd class non-barcoded stamp will be replaced with a barcoded 2nd class stamp). If non-barcoded stamps you have sent to us are no longer available and are eligible for swap out, the postage value will be aggregated and we will return to you barcoded stamps to at least the equivalent value of that aggregated sum (in such cases we will typically return to you 2nd class barcoded stamps although we may at our discretion return alternative barcoded stamps, including, for example, where the aggregated value of the stamps is lower than the value of a 2nd class stamp).
23A. If we consider in our reasonable discretion that you have submitted an excessive number of swap out forms, we reserve the right to aggregate your swap out forms (and the stamps you have submitted with those forms) for the purpose of calculating the value of barcoded stamps due to you (for the avoidance of doubt, we will always return to you barcoded stamps to at least the value of the non-barcoded stamps you have submitted with the application forms we have aggregated).
23B. Books of non-barcoded stamps will be replaced by individual barcoded stamps (not books of barcoded stamps).
24. If you use a standard swap out form for values of £200 or less you must send your swap out form to the Freepost address specified at www.royalmail.com/barcodedstamps
. If you use a swap out form for a swap out of £200 or more, we recommend sending your swap out form using a service with adequate compensation cover for the value of the non-barcoded stamps you are sending to us. When you send your swap out form for a swap out exceeding £200 using a Royal Mail delivery service, we will refund you for the cost of that service by returning additional barcoded stamps equal to the value of your postage cost. For the avoidance of doubt, we will not provide that refund in cash
. Royal Mail Special Delivery Guaranteed is the most appropriate service to use for swaps out exceeding £200 (the Royal Mail Special Delivery Guaranteed service gives you the option to purchase up to £2,500 in compensation cover, whereas other Royal Mail services will not offer any compensation for swap outs exceeding £200).
25. Stamps must be returned in the same condition as purchased and must be on their original backing (e.g. not attached to any other items or surfaces including, without limitation, to envelopes, packaging or papers). We reserve the right to decline an order that does not comply with this clause 25.
26. We will not accept stamps in albums, boxes or other organised collections.
27. We will only accept delivery of non-barcoded stamps by hand if the postage value of the non- barcoded stamps you wish to swap out exceeds £2,500.
Hand deliveries must be made to Royal Mail, Tallents House, 21 South Gyle Crescent, Edinburgh EH12 9PB. PLEASE NOTE: You must book an appointment at least 48 hours in advance by emailing TH_Bookings@royalmail.com
. Appointments are subject to availability. We reserve the right to refuse hand deliveries where you have not booked an appointment.